| Customer Comments |
| Customer satisfaction is vital to any business, and we take this very seriously, it has always been our top priority. Many of our customers have been kind enough to take the time to send us their comments on the subject, and the following is a small representative sample. - Thank you all. |
| "Very cooperative and great communication. Smooth transaction with no problems. Would definitely deal with again." B.M. - Washington |
| "I have known and worked with Stuart for many years and have always found him to be extremely professional, helpful and reliable. He works very hard to please his clients and he has what I call "Stuart Standards" which are of the highest order. He's the best!" - P.B. - California |
| "Hi Stuart, our 'Undaunted' prints arrived safely today and I write to thank you very much for the wonderful way you pack them. The best in the business without a doubt. It is always of concern when that much money is in the hands of the postal system but I worry less when you do it." -M.L. - Australia |
| "Stuart....just took advantage of your most gracious layaway plan. I must say, your professionalism and insight was outstanding. After dealing with other locations for 5 years now, I finally found a home where I believe that the dealer isnt just about the money. Thank you so much. I finally got my hands on Target London." - G.U. - Maryland |
| "I received my order on Thursday and I just wanted to tell you how pleased I am. The quality of the print far exceeds my expectations. This is the first time I have purchased anything from your studio and I can tell you it sure won't be the last. Thank you again for such a great experience." - M.H. - Washington |
| "Thank you once again for your outstanding level of service and attention to details! I will continue to check your site for new or available prints and I will contact Brooks Aviation Art for my next purchase." - T.K. - APO |
| "You are the consummate pro! I have received prints from 5 different places. Yours are the most professionally packed." T.H. - Arizona |
| "Dear Stuart, just a note of thanks for the safe arrival of RT’s Bomb Away. I have never received a print so thoughtfully packaged, well done." - M.L. - Australia. |
| "Stuart, have to drop a quick note after our last couple of conversations. Even though I am only a small collector, I always go to Brooks Aviation first. If/when I call, you always take the time to make sure I'm aware of the market and explain to me my options. Every print I receive is always packaged to such standards I'm almost afraid to unpackage it!" R.L.B. Delaware |
| "I want to let you know how pleased I am with the prints and the professional manner in which they were packaged. Even the people at my gallery told me that they had never seen prints that were packaged so well. My compliments!" M.D.L. - Texas |
| "From my first purchase from you years ago of a relatively inexpensive print, up to my most recent and expensive purchase, I’ve always been impressed by the level of care and attention you have given to the proper protection and care of every item you offer. I’m also more than pleased in every aspect of the service you provide. Because of your integrity and genuine care for my purchases, I need only to get my aviation art from you and no one else…period! Thank you!" J.G. - California |
| "No wonder you are my favourite! I sincerely appreciate the degree of concern and initiative you used. I have not had a chance to get to my e-mail since I made the order so I am particularly appreciative of you judgment and the extra effort needed to satisfy my order without my help! I assure you that I will remember your thoughtfulness. I am a quality program manager at a very prominent global corporation and I recognise a world-class customer satisfaction organization when I see one ." - J.M. California |
| "The print arrived yesterday in good order. Thank-you very much. A wonderful piece. Thank-you for the excellent manner in which this transaction was handled, I'm very pleased." - P.V.L. - The Netherlands |
| "We received the (stunning) print today; much quicker than we expected. Thank-you for your great service, as always. We live in a rural area of Australia and always find it amusing when we receive superior service from a company halfway across the world, than we do from a business 2 hours down the road! Many thanks." P.J. - Australia |
| "Dear Sir, I have received my print, "Slowing the Red Tide", by N. Trudgian. The print arrived fresh and perfect and the care in which it was prepared for shipment is a tribute to the professionalism that your company obviously strives for to make it's customers happy. I can assure you that in the future I will shop with yours first when I am ready to purchase another fine art piece." - D.K. - California |
| "Sir, you are the best. Thank you so much. Your help and professionalism is truly remarkable. Blue Skies Always." W.W. - Maryland |
| "I just wanted to let you know I received my prints, all in perfect shape (the best packaging I've seen). It's been a pleasure dealing with you and I'm looking forward to my next purchase. Thanks for all your help and overall great service." T.D. - Ohio |
| "Of all the people I've bought prints from, you're the best. I was so impressed by the packaging of my prints I almost didn't want to open them! It's obvious that you take pride in what you do, and care about your customers and their artwork. It's a pleasure doing business with you, you have a very satisfied customer" - S.K. - New Jersey |
| "Stuart, Knights Cross has arrived safe and sound. Must say I was impressed with the packaging you used. The print looks a lot better 'in the flesh' than on the computer screen or in one of Robert Taylor's books. I am very impressed with the print. Stuart thank you for excellent service and if I can find more space I will certainly be contacting you again. Once again thank you, ..one happy customer." - P.D. - Australia |
| "My recent print purchase arrived in beautiful condition. It is nice to deal with someone who really cares about their customer and the product that they sell. Thank you again and I look forward to dealing with you in the future." A.B. - Washington |
| "Your second shipment arrived today in perfect condition. As always your packaging was superb and your service likewise." - B.H. - Australia |
| "Stuart, Just wanted to drop a line thanking you for getting the print out to me so fast so I could attend the SR-71 Weekend show @ March AFB. The print was a great hit with all the pilots and crew members that were at the show. I was able to get the print signed by over 25 Pilots & RSO's. Mr Rich Graham the pilot of the SR in the print was there at the show and was delighted that I brought the print to the show and got all his fellow crew members to sign it. Thanks much for all that you did." - M.M. - California |
| "Thank you for your excellent service, I had ordered this from another vendor and after waiting 6 weeks I contacted them only to find out they never had it in stock but were ordering it from the supplier and it was sold out. They never bothered to call or let me know, I was very disappointed. I was not sure what would happen with my order from you but would not have been surprised if the same thing happened. I was extremely happy when my wife called today to tell me the parcel arrived. I came home to find everything wrapped and protected perfectly and everything in superb condition. This and only seven days after my order. I will definitely look to you for all my needs and will recommend you to all the other warbird builders in our circle." - P.W. - Florida |
| "Once again, my prints arrived in perfect condition and fast. I don't know why anyone buys prints from anyone but you guys! Thanks a bunch". - B.G - Oregon |
| "I just wanted to tell you I received my two prints yesterday. They are absolutely great!! Beautiful prints and packing job! I think you are a first class organization with your shipping, communications, website and general customer service." T.W. - Texas |
| "Just a quick note to inform you that the print arrived today, and it is absolutely BEAUTIFUL! The packaging was superb, everything arrived in perfect condition, and it will be gracing the main wall of my study in a few short days. Many, many thanks for your kind and efficient service, sir, and when I am ready to order again, you shall certainly be at the top of my list." - J.S.C. - California |
| "The way the print was packed was a piece of art in itself!" - F.D. - New York |
| "I received "Dawn Patrol" late Friday afternoon. You did an excellent job of protecting the print. I was very satisfied with the service you provided and would not hesitate to deal with you again. Thank you very much." - P.L. - Canada |
| "Just got the print in and it is FANTASTIC! My dad and I are WW II plane buffs and I have always wanted to get him one of these prints. Again thanks for the prompt service. A Satisfied Customer" - R.D. - Mass. |
| "Many thanks for dealing so promptly with my recent order. The print arrived safely yesterday and I'm sure I'm not the first customer to express thanks for the care you took with the packaging. I'm delighted with the print. Thank you once again." C.B.- Lancashire, England |
| "Having been a collector for many years I have bought prints from a variety of dealers. The service you provide is second to none, I shall not look elsewhere for my art purchases in the future. First rate job." - R.T.- Vermont |
| "This is just a quick email to thank you for the speed of service I received after ordering from yourselves. Also, the level of care taken to ensure the product arrives undamaged is excellent." - B.P. - New York |
| "Hi. I received my Robert Taylor American Eagles (Europe edition) today that I had on layaway with you for a couple months. I just wanted to say thank you. Packaging was great and this process could not have been easier. As a custom picture framer, I liked the proper handling sheet you enclosed. I can not tell you how many times people bring me things in all sorts of conditions due to handling. Thanks again and you all have earned a customer." - S.H. - Kentucky |
| "Dear Stuart, F4U print arrived, excellent condition. (No one packs prints like you guys!) Many thanks." - N.H. - Australia |
| "This is a quick e-mail to thank you for the fast service I received after ordering from your shop. The prints arrived safely on Monday in perfect condition, and I would not hesitate to order again." - K.D.P. - Germany |
| "The Dambuster print arrived in perfect shape and is now framed and mounted and beautifully displayed. Your care with these prints is outstanding. I do look forward to more business with you." - M.M. - Canada |
| "The print arrived safely & is Magnificent !! It is at the frame shop now & will no doubt be the centerpiece of my print collection! After our conversation the other day, I went through my records, & I realized that this print ( Knights Move) is the 5th print that I have ordered from you since 2000. As always, it is a great pleasure to conduct business with you, & will do so again in the future!" - D.R. - Texas |
| "The print "Heaven Can Wait" arrived 2 days ago just 7 days after I placed the order. I am delighted with it and I thank you for your fast dispatch and for the great care you took in the packing and also for your prompt reply to my enquiry regarding an estimated delivery day. Once again many thanks." - J.P. - Liverpool, England |
| "Hi Stuart, I just wanted to drop you a line and say thanks for the great service over what is almost a year. I bought my first print in June '07, 'Playing The Last Ace' and my love for aviation history and aviation art has been growing ever since. My most recent purchase was 'The Age of Chivalry'. All have arrived promptly and in mint condition. Keep up the good work!" - J.L. - Texas |
| "I have received the print last Friday, many thanks for the expedious service. The print is well above any standard one would normall get. The package was great and the print was completely unharmed, thanks for that and I will definitely make it a point that once I am looking for something similar I will definitely not hesitate to give you guys a go. keep the great quality up - it's well above any common standards. ..... I would like everyone out there to know what kind of very positive experience I have made with you guys." - J.S. - Zurich, Switzerland. |
| “5 stars***** all the way. Recieved "Playing the Last Ace''by heinz krebs.great service, realy well packaged art print. I could'nt believe how good the print looks in person.many thanks”. - J.B - Dublin Ireland. |
| I wanted to thank you for amazing customer service I've received over the last few years. All the prints have been absolutely superb and shipped quickly and safely. I have just recently put an order in for "Flying Tigers" by Stan Stokes and cannot wait to receive that great piece of history! Again thank you for your great work and providing us with the opportunity to own our own piece of history! - J.E. - Nebraska |
| I just received your package today and it was in perfect condition. Great job on the packing. I opened it and I think it came out great! - S.L.. - Georgia |